You can also set the type to none, if you wish; it is not a required ticket field. Setting the type helps you to categorize your tickets, which you can . We have different processes depending on ticket types and priorities, but.
We’ve been using Zendesk for about months now and whilst the . If this is a ticket of type task it has a due date. Zendesk Support allows admins to customize fields that display on the ticket form. The type of the ticket field: checkbox, date, decimal, .
You can add custom fields for tickets, users, and organizations. The following tables details the types of custom fields you can add. You can add custom fields to tickets, and they can be visible to agents.
For information about the fields types, see About custom field types. Ticket types in Zendesk are limited to incidents, problems and questions. Incidents and problems are well documented with their origin in ITIL.
To do that, you work with tickets, which can. They can only submit and track tickets and communicate with agents. Business rules need to refer to some types of users in more abstract .
A ticket form is a set of predefined ticket fields for a specific.